Welcome to Lumilu, your trusted source for high-quality yoga mats. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using the site. You agree to use this website in accordance with the law and these Terms and Conditions. You shall not:
You shall not:
We strive to provide accurate descriptions and prices for all our products. However, we do not guarantee that product information or pricing is error-free. We reserve the right to update product information and pricing at any time without notice.
By placing an order on this website, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order. Payments are processed through secure channels, and we accept major credit cards and other online payment methods.
We aim to ship your order as quickly as possible. However, shipping times may vary based on location and other factors. Shipping fees will be added at checkout. You are responsible for providing accurate shipping information.
If you're not satisfied with your purchase, please refer to our Return and Refund Policy for instructions on returning products. Any product returns must be made within a specified time frame (typically 30 days) and in original condition.
We are not liable for any indirect, incidental, or consequential damages arising from your use of this website or products. Our total liability for any claim related to your purchase or use of this website shall not exceed the amount you paid for the product.
All content, logos, graphics, and trademarks on this website are the property of Lumilu or its licensors and are protected by copyright and trademark laws. You may not use any content from the website without prior written consent.
We take your privacy seriously. Please review our Privacy Policy for information on how we collect and use your personal data.
Lumilu values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website.
We collect the following types of personal information when you visit or make a purchase on our website:
We use your personal information for the following purposes:
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no website is completely secure, and we cannot guarantee 100% security.
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who assist in running our business (such as payment processors and shipping companies), but only for the purpose of completing your transaction.
We use cookies to enhance your browsing experience and collect data on how our website is used. You can choose to disable cookies through your browser settings, but this may impact the functionality of the website.
You have the right to access, correct, or delete your personal information. If you would like to exercise any of these rights, please contact us at hello@lumilu.eu.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Disclaimer
While we strive to provide accurate and up-to-date information on our website, we do not guarantee that the content is free of errors or omissions. Prices, descriptions, and availability are subject to change without notice.
Our website may contain links to external websites. We are not responsible for the content or practices of these third-party websites.
At Lumilu, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your yoga mat, you can return it within 30 days of receiving your order. To be eligible for a return, the mat must be unused, in its original packaging, and in re-sellable condition.
To initiate a return, please contact our customer service at hello@lumilu.eu, and we will guide you through the process. You are responsible for the cost of return shipping unless the item is damaged or defective upon receiving the goods. Once we receive the returned product, we will issue a full refund to the original payment method.
We offer reliable and fast shipping options for all our customers. Once your order is placed, it will be processed and shipped within 1 to 3 working days, but not later than 6 working days. You can see the expected time of delivery during your checkout according to your local area. The customer is informed via e-mail within 24 hours of the expedition when the delivery is dispatched. If you have not received the goods nor a delivery notice from the post office within 7 days from the time you received our e-mail announcement of the expedition, please contact our office via email at hello@lumilu.eu. Delivery times vary depending on your location. Most orders arrive within 5–10 business days for domestic orders, and 7–21 business days for international orders.
Shipping fees will be calculated and displayed at checkout. Please ensure that you provide the correct delivery information, as we are not responsible for lost or delayed packages due to incorrect addresses.
Please note that delivery times are estimates and can vary depending on your location and courier services.
To the fullest extent permitted by applicable law, Lumilu shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to the use or inability to use our website, products, or services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses.
Our liability to you for any claim arising from the use of our products or website will be limited to the amount you paid for the specific product(s) that gave rise to the claim.
Lumilu is not responsible for:
We take your privacy and security seriously. All payment transactions are processed through secure, encrypted channels via trusted third-party payment providers such as Shopify. We do not store your credit card or payment details on our site.
While we take steps to protect your information, no data transmission or storage system is 100% secure, and we cannot guarantee the absolute security of your personal information.
By purchasing products or subscribing to our newsletter, you agree to receive marketing emails, newsletters, and promotional materials from Lumilu. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us directly at hello@lumilu.eu.